Ecommerce, Self-Service and the New B2B Marketing Experience
We already know the B2B sales process is changing to mimic that of B2C. The sales experience customer’s desire from B2B companies is a frictionless one: fast, simple and with self-service touchpoints where possible. Usually, when we think of a frictionless B2C experience, we think of self-service eCommerce companies like Amazon that make it possible … Continued