As your business grows, it is important to re-assess your business model and evaluate if it is still working for you in terms of customer retention. In an ideal situation, customer retention would have been built into the business model from the beginning, but if that’s not the case, follow these tips:
- Customer Service Model— increase your customer service to build brand loyal customers
- Price=Value — build a pricing model that matches the value your customers perceives your products/services at
- Sticky?— figuring out what makes your customers stick around, can help you maintain customers who may be on the fence
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